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Terms and Conditions


Introduction

Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.
By making a booking with us, you confirm that you are 18 years old or over. You also confirm that all details you provide to us for the purpose of purchasing the Service from our company will be correct. You are fully responsible for any consequences resulting from your details being provided incorrectly.
P-Air Magyarorszag Kft (P-Air Hungary Ltd; referred to in the agreement as 'we, us or our') may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. The terms governing the purchase and use of any Service will be the terms in place at the time of your order.
Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
We have used our best efforts to ensure that this agreement fully complies with the laws of Hungary. However, we cannot confirm that this agreement is appropriate or available for use in locations outside of Hungary. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but the remaining provisions shall continue with full effect.
This contract has been drafted both in Hungarian and English. Should there be any provisions debatable, the Hungarian version of the Travel contract is to be considered the guiding principle.
Unless stated otherwise in this contract, should there be any inconsistency between this contract and any other terms and conditions on our web page or documents, this contract is to be considered valid.
For any possible debates or questions not covered by this contract, the laws of the Republic of Hungary shall have effect.
These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the Service on behalf of the Supplier.

Contracting parties

These booking conditions cover all bookings made through P-Air Magyarorszag Kft (P-Air Hungary Ltd.), including bookings made directly on our website and those booked through our distributors, or any agents.
The travel contract is established between the Passenger and P-Air Magyarorszag Kft. (P-Air Hungary Ltd.) The contract is effective from the time of the booking. For online bookings this is the confirmation of the booking; for orders paid with bank transfers or deposits, the time of the booking is the time of the order placed through the phonecall with our operator (if you booked via e-mail, the contract is effective from the time the confirmation is sent to your address.)

Company data of P-Air Magyarország Kft:

Address: H-1033 Budapest, Polgár utca 8-10.
Registration number:  HU 01-09-735562
Tax number: 13445487-2-41
Bank account data:
Bank name: CIB Bank Zrt.
Bank address: 1032 Budapest, Bécsi út 154 (Eurocenter) Területi 1. fiók/ Bécsi Retail Outlet
IBAN: HU56 1070 0763 6728 6834 5000 0005
SWIFT: CIBHHUHB

We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
Our Services are provided to you for private domestic use only. The contract between you and our company is a consumer contract. Accordingly, we do not accept any liability for any business loss caused by the unsatisfactory fulfillment of your transfer order.
If you are booking via a Travel Agent, please note that you do not have a valid contract with us until full payment and all data necessary for the successful fulfillment of your order has been received.
In case the booking was not made by the Passenger but another person, or the booking is for more than one Passenger, we assume that all Passengers agree to provide their personal details to us and make a statement to accept all terms and conditions in this contract.
We promise that all Services you purchase from our web site will be performed with reasonable skill and care and, as far as reasonably possible, in accordance with our agreement. We will do our best to ensure that all materials and information published on our web site are accurate, but regrettably errors do occur, and we reserve the right to rectify such errors before your booking is confirmed.

Our services


Our company offers the following 5 types of transfer services:

Low cost bus transfer:

With our low cost bus transfers Passengers are transferred between the arirport and an appointed place int he given city center, of easy access.
At our most destinations we offer our low cost bus transfers for all airlines flights, however there are some destinations where low cost bus transfers are available only for Wizz Air flights. You can find this information on the booking page, in the description of the services available, and also at the general description of our services.
This is a shared transfer, consequently several passengers travel with the vehicle at the same time. Our low cost bus transfers are running according to a timetable, consequently the booked transfer is not valid for a fixed time but for a given calendar day. In the e-ticket our Company sends to our Passengers there are suggested transfer start times, from which our Passengers may differ at their own risk and can choose their suitable transfer start time from the given schedule. Protecting our Passengers’ interests means that unfortunately we cannot wait for any of our Passengers arriving late. Because of the schedule service in such cases our Passengers can use the following bus as well. We reserve the right to change the transfer timetable.
The transfer vehicle cannot stop between the terminal points unless the given service has multiple stops. If the transfer has several stops in the city, this is stated on the Transfer information pages and on your e-ticket.
If multiple transfer stops are not available for the transfer you wish to book and you would like to board or get off our vehicle at a different place, please book a Shared hotel shuttle.
If there are multiple stops available, we recommend you board the vehicle at the end stops. If you would like to board our low-cost transfer at an intermediary stop, please note that you can choose to do so at your responsibility. Please note, we cannot accept claims in case your transfer fails to be fulfilled satisfactorily as a result of your trying to board at an intermediary stop, or an incorrect transfer type or vehicle. (eg. there are no free seats, you cannot board the vehicle because it is full, or the transfer runs with a delay.)

Fix bus transfer:

With our fix bus transfers our Passengers are transferred between the airport and an appointed place in the given city, of easy access.
In some of our locations with fix bus transfer we only transfer passengers to Wizz Air flights. In these locations, please note that we cannot transfer you to flights of other airlines. You can find information on whether other airlines are served by our transfer in the given airport at our website www.p-airbus.com. You can find this information on the booking page, in the description of the services available, and also at the general description of our services.
This is a shared transfer, consequently several passengers travel with the vehicle at the same time. Because of the joint passenger transport (passengers can be transferred together, of several flights flying at approximately the same time) there may be minor delays in the start times of the transfers from the airports. Such delays give rise to no debate or claim.
The transfer from the city to the airport leaves from the time and place given on the e-ticket. Protecting our Passengers’ interests means that unfortunately we cannot wait for any of our Passengers arriving late.
The transfer vehicle cannot stop between the terminal points unless the given service has multiple stops. If the transfer has several stops in the city, this is stated on the Transfer information pages and on your e-ticket. If multiple transfer stops are not available for the transfer you wish to book and you would like to board or get off our vehicle at a different place, please book a Shared hotel shuttle.
If there are multiple stops available, we recommend you board the vehicle at the end stops. If you would like to board our low-cost transfer at an intermediary stop, please note that you can choose to do so at your responsibility. Please note, we cannot accept claims in case your transfer fails to be fulfilled satisfactorily as a result of your trying to board at an intermediary stop, or an incorrect transfer type or vehicle. (eg. there are no free seats, you cannot board the vehicle because it is full, or the transfer runs with a delay.)
Our low-cost transfers in the majority of our locations run according to a timetable. Our passengers can only use the transfers in the timetable.
In case a Passenger cannot travel with our service at a time convenient for him/her due to problems like delayed airport procedures or flight delays, unfortunately we cannot offer transfer fare refund or the option to use the same transfer later.
We reserve the right to change the transfer timetable.

Train transfer:


Booking our train transfer gives you the right to make the journey, or journeys, on any route within the region and zones stated on your e-ticket, within the validity time limit of your e-ticket.
Please note, that in case of our train transfer, our e-tickets are valid only for second class of the train.
You can board the train to the airport, and get off the train at any station within the zone your e-ticket is valid at. Within the zone, you are free to change lines to reach your final destination.
With your e-ticket, you can only board the trains and buses of Thameslink, within the validity period given on your e-ticket you may join any train or bus.
It is your responsibility to choose the correct train (and correct part of it) for your destination, and to get off the train in the correct station. We cannot accept claims for any loss or delay that is caused by if you miss to do so; including missing the flight due to choosing an unsuitable train departure.

You must show and, when required, hand over for inspection, a valid e-ticket at the request of the staff of the train operator or its agent. If you do not, you will be treated as having joined a train without a valid e-ticket and you can be fined accordingly.
In case you attempt travelling without a ticket valid for the given date, period, number of passengers, route; or at first class, you can be fined and will have to pay the relevant fine, determined on the spot by a representative of the train operator.
In case of train transfers, for the journey the Travel regulations of Thameslink will apply (available HERE).

Shared hotel transfer:

At most of the destinations we transfer our passengers between the airport and any address within the limits of the given city, however, there are some destinations wher our service is available only within a given zone. You can find this information on the booking page, in the description of the services available, and also at the general description of our services.
This is a shared transfer, consequently several passengers travel with the vehicle at the same time. Because of the joint passenger transport (passengers can be transferred together, of several flights flying at approximately the same time) there may be minor delays in the transfers. Such delays give rise to no debate or claim.
The transfer vehicle may have several stops in the city, because it can transfer Passengers to and from several addresses. Minor delays in the transfer time caused by multiple stops give rise to no debate or claim.

In some of our locations with our shared shuttle service we only transfer passengers to Wizz Air flights. In these locations, please note that we cannot transfer you to flights of other airlines. You can find information on whether other airlines are served by our transfer in the given airport at our website www.p-airbus.com. You can find this information on the booking page, in the description of the services available, and also at the general description of our services.
With this transfer we only transfer passengers from/to addresses within the city limits of the given city. In case you book the transfer to/from an address not within the city limits, you need to pay a transfer price difference to be transferred (if the transfer can be organised.)
If we cannot organise your transfer to/from the address outside the city, or you do not wish to pay the price difference and you cancel your transfer in time, you have the opportunity to use the booked transfer in one year; give it to an other passenger; or use a credit equal to the price of the cancelled transfer for the purchase of any of our transfer services. For more information about using cancelled transfers or credit, please check ’Cancellation’. Please note, that the transfer fare is not refundable.

If you fail to provide us your full and correct pick-up/drop off address in time (minimum 2 working days before transfer), we may not be able to perform the service; and in such cases the cost of the transfer will not be refundable. Please note, we can only accept addresses that are in the served area!


Private transfer
:

We transfer our passengers between the airport and any address within the limits of the given city. As this transfer is private, the vehicle only transfers the passengers of the booking in question and it only stops at the airport and the address given by the passenger. This can only change in force majeure situations.
For our private transfers, the price is valid for 1 to 3 passengers or 2 adults and 2 children. In this case children above the age of 10 are considered adults.
The transfer vehicle does not have other stops between the airport and the destination/pickup address given by the Passenger.
After your flight arrival, the driver will wait for you inside the terminal, in the arrivals, with a nameplate.
With this transfer we only transfer passengers from/to addresses within the city limits of the given city. In case you book the transfer to/from an address not within the city limits, you need to pay a transfer price difference to be transferred (if the transfer can be organised.)
If we cannot organise your transfer to/from the address outside the city, or you do not wish to pay the price difference and you cancel your transfer in time, you have the opportunity to use the booked transfer in one year; give it to an other passenger; or use a credit equal to the price of the cancelled transfer for the purchase of any of our transfer services. For more information about using cancelled transfers or credit, please check ’Cancellation’. Please note, that the transfer fare is not refundable.

If you fail to provide us with your full and correct pick-up/drop off address in time (minimum 2 working days before transfer), we may not be able to perform the service; and in such cases the cost of the transfer will not be refundable. Please note, we can only accept addresses that are in the served area!

Ordering


Our services can be ordered in the following way:

Online booking:

You can order our services through our website, with a valid credit or debit card.
To make a booking, please choose the desired transfer (date, location, type) from the list in the ’Find prices/Book an airport transfer’ menu, and follow the instructions on our webpage. After you have given all the data necessary for the transfer booking and the payment and confirmed your order, you will be sent an automatic confirmation e-mail to the e-mail address given.
We can only accept bookings minimum 2 workdays prior to departure time. In case you try to book after the booking deadline is closed, the system will not let you make the booking. In such cases, please contact our customer service.

In order to be provided a quality transfer service, passengers are required to give us their mobile phone and e-mail contact. Should you fail to provide us a mobile number and an e-mail address we can contact you at, we do not take any responsibility for notifying you about possible changes.
After your order has been confirmed, you will need to download and print your transfer e-ticket from our website. Your e-ticket will be available minimum 3 workdays before travel; you will be sent a notification to your e-mail address when it is ready. Please read all transfer information documents carefully, as these contain important information about your transfer. Please print the e-ticket, and take it with you for your journey! If you cannot download your e-ticket at least 2 days prior to your travel, it is your responsibility to contact us. We will not be liable for any losses and expenses you may have, should you fail to notify us about your e-ticket not being accessible, or if you should travel without your e-ticket.
Only clients with valid, relief printed bank or credit cards can make reservations through our webpage.
Should you attempt booking with a credit card that has insufficient funds, is expired or you are not the owner of the card, you will be liable for all charges and consequences of doing so.


Order confirmation

For successful online bookings, our company automatically sends you a confirmation e-mail.
After your order has been confirmed, you will need to download and print your transfer e-ticket from our website. If you have a roundtrip reservation please print the ticket twice. Your e-ticket will be available minimum 3 workdays before travel; you will be sent a notification to your e-mail address when it is ready. You will be sent the link to the e-ticket download page in the booking confirmation e-mail, and also in the notification of your e-ticket being downloadable. On this surface, you can access the e-ticket, and transfer information materials.
Please read all transfer information documents carefully, as these contain important information about your transfer. Please print the e-ticket, and take it with you for your journey!

You can also access the e-ticket without using the link in the e-mails: you can access the download page by logging in to your booking.
We do our best to ensure that every passenger will get their e-ticket in time. In case you have could not download your e-ticket at least 2 workdays before your journey, please contact us at info@p-airbus.com to confirm your booking. We do not accept liability should your transfer booking fail to be fulfilled because you did not notify us about your e-ticket missing. We will not be liable for any losses and expenses you may have, should you fail to notify us about your e-ticket or the information materials not being accessible.
This e-ticket will contain: transfer data-date and time of travel,meeting point; airport; destination city of the travel/covered region (location); booking data-booking confirmation code, (REC_LOC) customer name, number of passengers, fare paid
From the website where you can download your e-ticket, transfer information materials are also available for download; these conatin useful information for the transfer, and give advise for solving a few frequent problems.

You may use passbook tickets to travel. Passbook tickets means a type of ticket that you can access with your mobile phone. Please note however that you are entitled to travel only with the passbook ticket. It lacks all information necessary for travel. For useful travel information you need to download the html or pdf ticket.
For information about meeting points, transfer times, driver's number please check the pdf/html ticket! You need to check all the information before travel! We cannot accept complaints if the service was not carried out because you missed checking the html/pdf e-ticket and lacked necessary information about the service.

We will not be liable for any transfers that failed to be fulfilled because the Passengers did not have the e-ticket with them at the time of their travel or did not use the information included in the e-ticket or the information materials to solve their problem, whatever the cause.
In certain locations, our shuttle transfers can be booked together with a flight ticket. For these bookings, the destination/pickup address needs to be given afterwards. For such hotel shuttle bookings, the passengers are automatically sent an e-mail after booking. This e-mail does not serve as a confirmation but contains a link to our site where the passengers need to give the transfer destination/pickup address for the given booking. The booking only gets confirmed once the address is given.
Please be advised that for these bookings, the booking only gets confirmed once the address is given. We will not be liable for any transfers that failed to be fulfilled because the Passengers did not give the destination/pickup address at the time of their booking (or the address was given incorrectly). In such cases, the Passengers are not entitled to reimbursement.

Passengers’ responsibilities before and during the time of travel


It is the Passenger’s responsibility to read all transfer information documents carefully, as these contain important information about the transfer service.

It is the passengers’ responsibility to check all travel data including but not limited to the direction of the airport transfer service, flight details, travel date, etc.in the sent emails and the provided E-tickets.Since the E-ticket that entitles passengers to use our airport transfer services are issued by an automatic system we cannot take any responsibility for any bookings with incorrect/incomplete data (especially destination/pick-up address; flight details, journey dates, etc.) given. We reserve the right to inactivate such bookings not later than 17:00 CET on the day before travel.
It is the passengers’ responsibility to check all travel data including but not limited to the direction of the airport transfer service, flight details, travel date, etc.in the sent emails and the provided E-tickets.Since the E-ticket that entitles passengers to use our airport transfer services are issued by an automatic system we cannot take any responsibility for any bookings with incorrect/incomplete data (especially destination/pick-up address; flight details, journey dates, etc.) given. We reserve the right to inactivate such bookings not later than 17:00 CET on the day before travel.

If your flight is delayed or cancelled for any reason, or if you travel with another flight, please notify us as soon as you can! If you cannot board our transfer vehicle at the time and place stated on the e-ticket, please call us at either the driver’s phone number, or the central call centre number.
If you are at the meeting point at the time agreed and cannot find our driver/transfer vehicle, or you cannot find the meeting point, please contact us as soon as possible on the driver’s phone number or the emerency line (the phone numbers are on the e-ticket)!
We will not be liable for any transfers that failed to be fulfilled because the Passengers did not use the information or the suggested problem solving methods on their e-ticket and the transfer information materials.

Transfer cancellation, modification on our initiative

We reserve the right to refuse any order placed by you. In the event that we are have to cancel your booking we will send an email to advise you at least 12 hours before your travel. An alternative may be offered.
If the transfer had to be cancelled or modified because of force majeure events (circumstances unforeseeable or beyond our control), we will do our best to notify you as soon as we can. However, in such cases, we cannot take responsibility for any losses you may suffer.
If our company cannot provide you the service you ordered due to the fault of our employees or suppliers, we will refund to you the price paid for the ordered service; in this case our liability will be limited to the price of the booked transfer service. (for details please see ”If you have a complaint”.)
We reserve the right to modify the pick-up time for any transfer if necessary. About such modifications we will contact our passengers at least 3 hour before departure, on the mobile phone number they gave us.


Transfer cancellation, modification on the Passenger’s initiative


Modification

If your booking details change, you can amend your booking up to 2 workdays prior to your departure in both your original and new travel data. For passengers whose flight had been changed by the airline, they may modify their booking in less than 2 workdays before departure. Please note, however, that though we strive to provide an alternative transfer for all such passengers, failure to notify us in due time may result in our inability to do so. If your flight changes for any reason, it is your responsibility to contact us as soon as possible!
All requests for variation should be sent to our e-mail address modification@p-airbus.com.
We will do our best to provide you an alternative transfer for your changed booking details, but we cannot guarantee that all variation requests will be fulfilled.
You can change the following details at least 2 workdays prior to your travel, for free of charge:
Passengers’ names, contact info
For shared hotel shuttles and private shuttles: pick-up/drop-off point in the city.

After 2 workdays before travel, the modification cannot be made even with modification fee.
In some of our destinations it is possible to change the type of transfer. If you have ordered low-cost transfer and would like to use the hotel shuttle instead, for the transfer type modification you will have to pay the difference in prices. Please contact our customer service to check the details and the availability of the desired service!
You may pay the difference online, through our webpage.

If you would like to change your transfer booking in a way that the sum of the new order is lower than the original price, please note that in such cases we cannot credit the price difference to you; neither can we reckon it in another order.
If you pay the difference online, you have to book the difference at least 2 workdays before departure.

Please note that before you initiate any price difference payment, your change request needs to be confirmed by our customer service. We have to consider all payments for unconfirmed changes unidentifiable.
Unfortunately we cannot accept modification requests for the following details:
Increase of the number of passengers. If you require transfer service for more passengers than in the original booking, please make a separate booking for the supernumerary passengers.

The location of the transfer. Unfortunately we cannot change your booking to another city. If you would like to travel with us in another location, please cancel your original order, and make a new booking. In case you cancel your transfer booking in time, you will have a credit equal to the price of the cancelled transfer; this credit can be used to book a new transfer. For more details, please see ”Cancellation”.
In some of our locations our low-cost and shared shuttle transfers can only be booked for Wizz Air flights. (You can find information about this on the Transfer information pages.) If this is the case, we cannot modify your booking to a transfer for the flight of another airline.

Cancellation

We can only accept cancellation requests minimum 2 workdays prior to departure. In case of cancellations after 2 workdays before departure, the transfer fare of the cancelled transfer cannot be re-used and is not refundable (not even with cancellation fee.)
If you have cancelled your transfer booking independently from the flight ticket (the transfer was booked separately from the flight ticket /it has a different booking code/, the flight ticket was not cancelled, or no refund was requested for the flight ticket), either cancelled partly or completely, we cannot refund the transfer fee to you. If you have cancelled your transfer in writing minimum 2 workdays before departure or your flight was cancelled and you succeded to notify us in time, you can use the paid but not fulfilled transfer in12 months, or give it to someone else. (Please note that in some of our locations our low-cost and shared shuttle transfers can only be booked for Wizzair flights. (You can find information about this on the Transfer information pages.) If this is the case, we cannot modify your booking to a transfer for the flight of another airline.)
If you would like to use your already paid transfer, please send us an e-mail, minimum 5 workdays before travel, to info@p-airbus.com, including: your confirmed cancellation e-mail, your new travel data (travel date and time, flight number, passengers’ names and contact.) Your new e-ticket will be sent to you minimum 2 workdays before your new travel date.

In case you do not wish to use your cancelled transfer or give it to someone else, you have the opportunity to use a credit equal to the price of the cancelled transfer booking, in one year, for the purchase of any of our transfer services.
Please, note that the credit can only be used for one purchase. If the price of the new transfer is higher than the credit amount, you need to pay the price difference. If the price of the new transfer is less than the credit amount, the remaining credit cannot be used for any later purchase.
Please contact us as soon as you have confirmed your new flight to organise your new transfer!

Prices

For all transfer bookings, passengers have to pay the prices enlisted on our website at the time of their booking. Should these prices change between the date of booking and the travel date in any way, this price difference has no influence on the valid bookings whatsoever, and also serves no ground for any claim.

Children as our passengers

Children under 14 years must be accompanied by an adult.
We do not offer child tickets for our transfers.
For our lowcost and fix bus, shared door-t-door, and train transfers, children under 2 years of age do not require a ticket of their own if they travel in the attending adult’s lap (only one child per adult.) For children 2 years and above a full-price transfer ticket has to be purchased as they occupy a seat.
For our private transfers, the price is valid for 1 to 3 passengers.
Our company can provide child seats at most destinations; if you demand a child seat, please contact us to inquire about the availability and possible fees. If parents choose to use a car seat, we recommend they take their own to ensure safety standards.
If customers choose to use or take a child seat, then the child must be included in the total number of passengers travelling regardless of their age, as a seat in the vehicle will be required; a full-price transfer ticket must be purchased for the child.
Please inform us at the time of booking if you wish to travel with excess baggage including, but not limited to, perambulators, carrying baskets or other oversized items so we can inform you about the prices and options.


Passengers challenged with physical disability

Please inform us before booking if you need special assistance to get to the bus. We will inform your about the options you have.
We do not charge our passengers for the transportation of the appliances (eg. wheelchairs) necessary for our disabled passengers.
Please inform us at info@p-airbus.com at the time of booking if you wish to travel with access baggage. This is to ensure that the Suppliers vehicles can accommodate you. Should you fail to notify us at the time of booking, you will be liable for any additional costs incurred in the carriage of such items.
If you wish to travel with your seeing-eye dog or any similar helping animal, please contact our customer service.
If you booked train transfer and you need help during the travel, please notify us minimum 2 workdays in advance, and provide the details of your journey.

Behaviour

We reserve the right to refuse carriage to any person (both before and throughout the transfer) who, according to the judgement of our driver/ticket controller:
is thought to be under the influence of alcohol or drugs
has an infectious disease
attempts to smoke or consume alcohol in the vehicle
does or most probably would pollute the vehicle with his/her clothing or baggage
whose behaviour is disruptive in any way and/or affects the passengers’ safety or that of the driver of the vehicle
whose behaviour or appearance is disturbing
acts in any way that is prohibited by the laws of the transfer destination country.
Passengers who any of the above refer to, may be refused access to, or may be required to leave the buses/trains, stops, platforms or stations.
If we have to refuse to provide you the booked transfer service for any of the reasons above, we do not accept liability for any extra costs incurred by you/or your party as a result of our doing so. In such cases, the transfer fare is not refundable.

Luggage

Our transfer fee includes the transportation of one piece of baggage per person, plus the hand baggage. If you would like to travel with baggage that exceeds this limitation in size and/or quantity, please order ’excess luggage’ in the necessary amount together with your booking. During the booking process, when you choose the desired transfer type please add excess luggage in the necessary amount. Please note, special size and shape objects (eg. musical instruments, sports equipment) count as excess luggage, regardless of the number of the luggage items you are carrying.
Please note that in London our partner has a surcharge for luggages over 20 kg. For the actual prices please check the Terms and Conditions of National Express.

In certain destinations, we charge an extra fee for excess amount or size/shape luggage items. In case you are travelling with such luggage, please contact our customer service at info@p-airbus.com. If you have not pre-booked extra luggage for your transfer, the fee payable on the spot is double the fee applying when paid in advance.
The possible extra luggage fee paid for the flight does not apply for the transfer. Our Passengers need to pay extra luggage fee for the excess luggage items for the transfer.
Should you fail to pre-book extra luggage in the necessary amount, we cannot guarantee your luggage will be transferred, as the capacities of our vehicles are limited and passengers with their luggage quantity covered have priority at packing in. This may result in our inability to transfer you or your luggage; or you having to wait long for your transfer to be organised. If we cannot satisfactorily provide your transfer due to this reason, we cannot accept any complaints for the given transfer.
If you would like to travel with luggage of extra size or shape, (eg. certain sports devices and musical instruments) please book excess luggage fee, and contact our customer service right after booking to ensure that a suitable vehicle will be provided.

If you travel with a wheelchair, stroller or a childseat please inform us by sending an e-mail to info@p-airbus.com so we can inform our local partner and so we can inform you about the possible extra charges.

We do not transfer animals in our vehicles (except seeing-eye dogs and similar helping animals. If you would like to travel with your helping animal, please inform us at the time of your booking.) Furthermore, we have to refuse transportation of all items excluded from transportation by airlines.

If you have a complaint


If you would like to complain about a problem you encountered with the service provided, please inform us by sending an e-mail to complaint@p-airbus.com . Please attach your booking confirmation code to your letter to help us identify your order. We will endeavour to investigate the matter and notify you about our decision in 30 days.
Please note that any complaints must be received in writing to the address complaint@p-airbus.com within 28 days of the return booking date. (If an outbound transfer only - then within 28 days of this date). Failure to notify us of your complaint within 28 days does largely affect our ability to investigate the matter complained of, and therefore we cannot accept complaints for transfers earlier than 28 days.

We investigate your complaint and notify you about the result and our decision in e-mail.
If your claim for reimbursement is accepted as rightful, the reimbursement will be transferred to your account within 30 days from the receipt of your necessary bank details. We will ask for your bank details to be sent in the e-mail concerning the results of the investigation. Please note that you need to provide all the required bank details for the bank transfer; in case you do not provide the exact and full details the payment cannot be made. In case you would not send us the requested, full and correct bank data within 30 days from the request from us, unfortunately we need to consider the rightful claim forfeited. Also, please note that we  refund the money based on the provided bank details only once free of charge! If the provided bank details are not correct and a second attempt is necessary we will deduct the bank fees from the transferred amount.

We can only pay refunds via bank transfer; we cannot give reimbursement in cash or by cheque.
Please note that our liability for transfers unfulfilled is limited to the the transfer fee paid under the given order code!
If the Service delivered by the us or our supplier is not what you ordered or is not performed with reasonable skill and care due to the fault of our employees, agents or suppliers, we will refund to you the price paid for the ordered service. Please note that is is our Passenger's responsibility to catch their flight even if the bus does not arrive at the meeting point in time! The refunded amount is limited in the transfer price.
We will not be responsible for any claim arising as a result of any event or circumstance that we or the supplier(s) of the service in question could not have predicted or prevented, even if foreseeable. This may include (but is not limited to) an occurrence of force majeure.
We cannot accept any responsibility for delays reasonable or unavoidable, caused by the nature of our transfer services. (About certain delays that can occur specifically with the different transfer types, please see ’Our services’ in more detail).
For complaints referring to our coach transfers between Luton airport and London Victoria Station, our partner, National Express will investigate the complaint according to their Conditions of Carriage, and send a reply.
For complaints referring to our train transfers to and from Luton airport, the Travel Regualtions of our partner, First Capital Connect will be effective.

Contact

https://www.p-airbus.com/index.php?page=contact

For all administration requests (cancellation, travel data or booking data modification, complaint) please send us an e-mail. Please note we can accept e-mails in English and Hungarian only.
General: info@p-airbus.com
Booking modifications: modification@p-airbus.com
Complaint: complaint@p-airbus.com

Please include in your e-mail the data necessary for identification of your booking: your booking code, where and when you travel, and the contact name in your booking.

Please note, we can only process our e-mails in office hours.

Telephone: +36 30 664 9355
In administration issues, and for general information the telephone is only available in office hours.
Out of office hours, our telephone number +36 30 664 9355 is available 0-24, in urgent issues.



Provider of the card payment: CIB Zrt.  -   Accepted cards: MasterCard, Maestro, VISA, VISA Electron